De’Leigh Ltd. – Assurance

De’Leigh Ltd. OPUS: Centre of Excellence is Private Limited Company incorporated in England and Wales (number 6683019) whose registered office is 1 Five Rise Bingley BD16 4DT. De’Leigh has one shareholder, and that shareholder is qualified and professionally accredited and is subject to respective Codes of Professional Practice and Ethics. De’Leigh is registered through HMRC and our VAT number: 181729684.

Data Protection / GDPR:  De’Leigh Ltd. Is registered with the Information Commissions Office. Details of our registration can be viewed through the Information Commissioner's Office (ICO)

If you feel we have not handled your data correctly you can also contact them through this link. Our registration through ICO is ZB 541443

Insurance:  Professional Indemnity and Public Liability insurance is via HISCOX: Hiscox Underwriting Ltd. 1 Great St. Helen’s London EC3A 6HX. Hiscox is authorised and registered by the Finance Conduct Authority. Where particular contracts prescribe, De’Leigh will always consider increasing limit of indemnity.

Professional Practice & Code of Ethics:  Through delivery of services the respective codes of professional conduct and ethics are adhered to: Chartered Governance Institute, Code of ethics (cgi.org.uk) . Fellow International Institute Risk and Safety Management  Code Of Ethics | IIRSM . Chartered Fellow Chartered Management Institute: Code of Conduct - CMI (managers.org.uk)  and the Institute of Safety and Health IOSH Ethical Practice in OSH e-learning and assessment |IOSH 

Service Quality and Satisfaction:  If you are not satisfied with any our contracted services received, or if you have any suggestions for improvement, please contact the Lead Partner or, alternately contact Noreen Metcalf, the Managing Director who is responsible for quality noreen.metcalf@deleigh.co.uk We will look carefully and promptly at any issues raised and will respond back to you within 14 working days.

Invoices:  Invoice details are set out in the Terms and Conditions (T&Cs) of service, these T&Cs form part of the signed scope of contract. Invoices are raised at staged periods and are aligned to the scope of work. De’Leigh reserves the right to suspend work where invoices are outstanding. Any invoice issue or query should be raised immediately and in writing with the Lead Partner. De’Leigh reserves the right to apply statutory recovery costs. Late commercial payments: charging interest and debt recovery: When a payment becomes late - GOV.UK

Equality, Diversity, and Inclusion:  De’Leigh is committed to the equity and employment of people with disabilities and actively promote inclusion and cohesion in the work-place. De’Leigh is an accredited “Disability Confident Employer”. Disability Confident Registration: DC/S035883. disability-confident-list-of-employers.ods (live.com)

Risk Management:  De ’Leighs’ approach to Risk Management is straight forward, “do the right thing”, “Comply or Explain”. Our Risk Management Framework and Governance Framework, Policy and Procedures individually and collectively set out our risk tolerances and expected behaviours. All commercial contracts include a contract risk assessment.

Corporate Social Responsibility Commitment:  Through a number of non-executive roles, pro bono work, monthly donations, and ad-hoc sponsorship De’Leigh are proud to actively support the following charities:

• Zarach: End to bed poverty Charity No. 1179539 / Homepage - Zarach
• Staying Put: Supporting survivors of domestic abuse and sexual violence Charity No. 1116162 / https://stayingput.org.uk/
• Employers Domestic Abuse Covenant - (EDAC) De’Leigh has been accepted as a member of the Employers Domestic Abuse Covenant (EDAC). EDAC - Employers Domestic Abuse Covenant (edacuk.org) The EDAC initiative is supported by the UK government and the Department for Works and Pension with the aim of creating a cultural change within organisations to identify flexible and sustainable opportunities for women to achieve long term financial independence and economic security.  De’Leigh has made a pledge to support women affected by abuse to be able to stay in, to enter or to re-enter the workplace. We do this in a number of different ways: Across our own literature and marketing materials, embed as good practice throughout our training and seminars and we also support and raise the profile of EDAC through Non-Executive work and networks. We also include where possible within “Added Value” within commissioned reports. https://sharan.org.uk/2020/12/10/we-launched-edac/

Themes:  De’Leigh embeds a number of cross cutting themes through service delivery, because we are in a position of cross cutting knowledge and continued good practice, we choose to share this at no added costs, and we do it “because we can”.  Where these are part of the initial scope they will be referenced on final reports under the heading “Added Value” they include but are not limited to:

• Inclusion and diversity: De’Leigh will ensure that where there is opportunity, we will capture, check, challenge areas that might improve diversity and inclusion and therefore add more value to the workforce.
• Governance and compliance: De’Leigh will check and challenge, providing a “comply or explain” approach and where we can identify areas of opportunity that might improve outcomes, share lessons learnt or share industry good practice we will. This is done through the completion of a “Project Compliance Register”.
• Confidentiality and Safeguarding: De’Leigh maintains a professional and personal Duty of Care to all things confidential except where there are concerns around the safeguarding of children and vulnerable adults, or where through act or emission a criminal or civil act is or is likely to be broken. Named Safeguarding Lead is Noreen Metcalf Managing Director noreen.metcalf@deleigh.co.uk 
• Positive Organisation Culture:  De’Leigh will always aim to strengthen the organisations approach by highlighting opportunity for further good practice or performance within the scope of contract. 

Policy and Practice:  The following policies are in place and reviewed annually*:

• Risk Management Framework (including IR35, money laundering, safeguarding, DPA/GDPR and confidentiality),
• Safeguarding Policy*,
• Health and Safety*,
• Equality and Diversity Policy,
• Confidentiality Policy,
• Inclusion & Wellbeing Policy,
• ·Whistleblowing Policy.

Complaints and Queries:  Issues of concern or complaint should be made immediately, and they should be raised with the Lead Partner in writing. The escalation process for formalising the complaint should be made to the Managing Director Noreen Metcalf at noreen.metcalf@deleigh.co.uk

De’Leigh works to avoid complaints, however, if you feel we have not managed your complaint we will work with you and a qualified independent arbitrator/mediator to resolve it.

Noreen Metcalf

Founder & Managing Director

V. 3 - 09/2025 (Reviewed)